IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

University of Colorado System
Skills you'll gain: Data Warehousing, SQL, Data Governance, Data Integration, Data Management, Business Intelligence, Oracle Databases, Analytics, PostgreSQL, Data Mining, Big Data, Relational Databases, Database Management Systems, Query Languages, Business Analytics, Data Architecture, Analytical Skills, Data Storage Technologies
Mixed · Course · 1 - 3 Months

Skills you'll gain: Google Sheets, Data-Driven Decision-Making, Workforce Management, Google Workspace, Data Maintenance, Data Store, Data Analysis, Business Operations, Resource Allocation, Spreadsheet Software, Automation, Management Reporting, Workflow Management, Operations, Data Management
Intermediate · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Diagram Design, Data Import/Export, Collaborative Software, Technical Communication, Technical Documentation, User Accounts
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Security Management, Threat Management, Cybersecurity, Cyber Risk, Risk Management Framework, Risk Management, Business Risk Management, Incident Response, Vulnerability Management, Risk Mitigation, Security Information and Event Management (SIEM), Security Controls, Computer Security, Risk Analysis, Threat Detection, Open Web Application Security Project (OWASP), Event Monitoring, Auditing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Project Management Life Cycle, Project Management, Project Planning, Project Risk Management, Communication Planning, Project Documentation, Milestones (Project Management), Project Schedules, Risk Management, Project Estimation, Cost Management, Budget Management, Risk Management Framework, Budgeting, Risk Mitigation, Document Management, Estimation, Cost Estimation, Procurement, Strategic Thinking
Beginner · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Customer Service, Client Support, Customer and Client Support, Customer Support, Client Services, Customer Retention, Customer Relationship Building, Social Media Marketing, Social Media Management, Customer Inquiries, Customer Engagement, Service Management, Drive Engagement, Customer experience improvement, Customer Complaint Resolution, Customer experience strategy (CX), Personalized Service, Service Recovery, Active Listening, Conflict Management
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Surveys, Employee Surveys, Data Sharing, User Feedback, IT Management, User Accounts, Account Management
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Project Risk Management, IT Management, Project Management, Software Development Methodologies, Systems Development Life Cycle, IT Infrastructure, Software Development Life Cycle, Information Technology, Project Portfolio Management, Project Scoping, Cloud Infrastructure, Environmental Social And Corporate Governance (ESG), Risk Management, Resource Management, Security Management, Agile Methodology, Scrum (Software Development), Agile Software Development, Cloud Services, Information Technology Operations
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: IT Management, Project Risk Management, Risk Management, Risk Analysis, Project Management, AI literacy, Internal Communications, Responsible AI, Generative AI, Case Studies, Innovation, Data-Driven Decision-Making, Decision Making
Beginner · Course · 1 - 4 Weeks

Pearson
Skills you'll gain: Database Design, Relational Databases, SQL, Database Management, Query Languages, Database Theory, Data Management, Database Management Systems, Databases, Database Development, Database Architecture and Administration, Data Integrity, Oracle Databases, Data Modeling, Data Access, Data Analysis, Data Manipulation, Data Structures, User Accounts
Intermediate · Specialization · 1 - 4 Weeks

Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Google Workspace, Productivity Software, Data Entry, Customer Service, Data Validation, Customer Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Health Technology, Healthcare Ethics, Clinical Informatics, Medical Imaging, Diagnostic Radiology, Clinical Documentation, Radiology, Clinical Nursing, Data Ethics, Responsible AI, Clinical Practices, Image Analysis, Health Informatics, X-Ray Computed Tomography, Clinical Research, Risking, AI literacy, Predictive Analytics, Decision Support Systems, AI Personalization
Intermediate · Course · 1 - 3 Months