This course focuses on the part of customer service and customer support during which you have to handle frustrated or angry clients.

Dealing With Angry Customers In Customer Service

Dealing With Angry Customers In Customer Service
This course is part of Customer Service, Customer Support, Customer Experience Specialization

Instructor: Alex Genadinik
Included with
Gain insight into a topic and learn the fundamentals.
1 hour to complete
Flexible schedule
Learn at your own pace
Skills you'll gain
- Verbal Communication Skills
- Conflict Management
- Customer Relationship Building
- Empathy & Emotional Intelligence
- Customer Retention
- Service Recovery
- De-escalation Techniques
- Customer experience improvement
- Customer Support
- Communication Strategies
- Customer Complaint Resolution
- Empathy
- Emotional Intelligence
- Customer Service
- Communication
Details to know

Shareable certificate
Add to your LinkedIn profile
Recently updated!
March 2026
Assessments
1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills

Build your subject-matter expertise
This course is part of the Customer Service, Customer Support, Customer Experience Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate

There are 3 modules in this course
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