This course takes you deep into troubleshooting and managing Windows, Mac, and mobile operating systems, equipping you with the practical skills needed to resolve common user issues and optimize device performance. You’ll learn how to configure display settings, manage device encryption, and handle updates and application compatibility. Discover best practices for backing up personal data, clearing browser caches, and using tools like Task Manager and Activity Monitor to manage system processes. The course also covers mobile device management, email setup, and troubleshooting for iOS and Android devices, as well as collaboration software and app installation. Special attention is given to accessibility features and power management, ensuring you can support diverse user needs. By the end of this module, you’ll be ready to confidently address a wide range of operating system and application challenges.

Cisco Certified Support Technician IT Support 100-140 Unit 5

Cisco Certified Support Technician IT Support 100-140 Unit 5
This course is part of Cisco Certified Support Technician IT Support - 100-140 Specialization

Instructor: Pearson
Included with
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
6 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Troubleshoot and optimize Windows, Mac, and mobile operating system settings and applications.
Manage device security, updates, and application compatibility across platforms.
Back up and restore personal data using built-in tools and best practices.
Support user accessibility needs and power management for improved device usability.
Skills you'll gain
- Operating System Administration
- System Configuration
- End User Training and Support
- iOS Development
- Software Installation
- Patch Management
- OS Process Management
- Desktop Support
- Performance Tuning
- System Support
- Package and Software Management
- Computer Displays
- System Monitoring
- Knowledge of Apple Software
- Browser Compatibility
Details to know

Shareable certificate
Add to your LinkedIn profile
Assessments
3 assignments
Taught in English
See how employees at top companies are mastering in-demand skills

Build your subject-matter expertise
This course is part of the Cisco Certified Support Technician IT Support - 100-140 Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate

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