هذه الدورة هي أول دورة في سلسلة دورات تهدف إلى إعدادك لدور إخصائي دعم تقنية المعلومات على مستوى المبتدئين. سنأخذك في هذه الدورة إلى عالم تقنية المعلومات (IT) لتتعرف عليه. فإنك ستتعرف على الجوانب المختلفة لتقنية المعلومات، مثل أجهزة الكمبيوتر والإنترنت وبرامج الكمبيوتر واستكشاف الأخطاء وإصلاحها وخدمة العملاء. تغطي هذه الدورة مجموعة متنوعة من موضوعات مجال تقنية المعلومات والتي تم تصميمها لتزويدك بنظرة عامة عما سيأتي في برنامج الشهادة هذا.
أساسيات الدعم الفني
أساسيات الدعم الفني
This course is part of Google شهادة تقنية المعلومات من Professional Certificate
Instructor: Google Career Certificates
12,990 already enrolled
Included with
Gain insight into a topic and learn the fundamentals.
460 reviews
Beginner level
No prior experience required
Flexible schedule
2 weeks at 10 hours a week
Learn at your own pace
98%
Most learners liked this course
Skills you'll gain
- Operating System Administration
- Computer Literacy
- Information Technology
- General Networking
- Software Documentation
- Technical Support
- Software Installation
- Technical Communication
- Help Desk Support
- Computer Hardware
- Computer Networking
- Package and Software Management
- Technical Support and Services
- System Support
- Desktop Support
- End User Training and Support
- Network Support
- Hardware Troubleshooting
- Technical Documentation
Tools you'll learn
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
18 assignments
Taught in Arabic
See how employees at top companies are mastering in-demand skills
Build your Support and Operations expertise
This course is part of the Google شهادة تقنية المعلومات من Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Google
There are 6 modules in this course
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
Instructor ratings
(154 ratings)Offered by
Explore more from Support and Operations
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Learner reviews
- 5 stars
88.50%
- 4 stars
8.89%
- 3 stars
1.51%
- 2 stars
0%
- 1 star
1.08%
Showing 3 of 460
MA
Reviewed on Mar 12, 2023
استفدت كثيرا من هذه الدورة وارغب بالتعلم على بقية الدورات التعليمية المتوفرة علي منصة كورسيرا
OH
Reviewed on Jan 21, 2024
إنه رائع أود أن اشكر اكاديمية كورسيرا وشركة جوجل على هذا العطاء
IA
Reviewed on Dec 28, 2021
دورة رائعة جداً أنصح بها , أستفدت الكثير من المهارات وتعلمت الكثير من المعرفة في مجال الدعم الفني ... شكرا جزيلا
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
